At DesignMag all of our revenue comes from our website. If the website is not running a peak performance there are all sorts of problems that arise. We have found that slower page speed can hurt organic search among other things. There are lots of performance metrics you can use to measure how you are doing on the hosting front. We like to use reports like page speed, yslow, and Google Webmaster Tools. For years we hosted with another provider. They gave us good support and our site stayed up a majority of the time. Over the last year we have been exploring better hosting options. We finally landed on Media Temple. I personally couldn’t be happier about the decision. One of the error logs that I have monitored for years always sent truncated responses to search bots. I’ve always felt that those truncated responses were a problem. For over a year when the site was busy the truncated responses would begin. We tried all sorts of things to fix the issue. Once we made the decision to move to Media Temple I wondered what would happen. The results were amazing. We went from 4-16% truncated response rate to ZERO. See the image below to that shows our previous provider and now Media Temple
There’s more to it than just really fast servers. Here are some of the many reasons why we’ve stood by (mt) Media Temple as our web hosting provider, and why you should too.
1) They never close.
The lights are never off at Media Temple. It is a true 24/7/365 company, offering award-winning 24/7 live support via chat, Twitter, and phone.
2) They answer the phone, and they answer it fast.
In our experience, response times at Media Temple have been lightning-fast. The average hold time for phone support has been around 4 minutes. In addition to phone, ticket, and Live Chat support, you can reach a customer support agent via (mt)’s Twitter channel and receive quality support in less than 1 minute.
3) They’ve been around since 1998.
Media Temple has been in the web hosting business for over 15 years, which means the folks at (mt) they know what they’re doing, and they aren’t going anywhere. When it comes to maintaining your online business or digital presence, you can never skimp on longevity and experience.
4) They hire amazing employees.
The interview process for support agents consists of an on-site, 2-hour competency test. At Media Temple, you aren’t being serviced by an anonymous, outsourced agent. Rather, you feel like you are being taken care of by living, breathing human beings. When we moved the entire DesignMag network over their Cloud Tech engineers called me a few times to go over some details. They were extremely thorough and also had people skills, which is always a plus.
5) Home to the original public cloud.
The architecture of Media Temple’s shared hosting package, the Grid, is unlike any other shared plan out there. Multiple servers power your website, reinforcing redundancy, and reducing the negative effects of server load. In laymen’s terms, this means you’ll never have to fight for the resources of a single server.
6) Premium support and beyond
Cloud Tech gives you server engineers at your fingertips 24 hours a day. Shortly after the migration I was working on setting up a dev site for a project we are working on. I got confused about the best way to do it. I called over and was connected to Jeff Uberstine. Not only did he give me some great advice about how to handle but he offered to go ahead and set it up for me. This was a breath of fresh air and allowed me to focus on more important things for my business.
7) They’re affordable.
When you add up all of the features, Media Temple offers more value than any other competitor in the hosting space. Sometimes you have to look beyond the sticker price and consider the things that really matter, like quality, uptime, support, and feature richness. There is a cost to cheap web hosting — don’t let it burn you.
8) They host some of the world’s greatest designers.
Media Temple has been trusted for years by the design community’s top talent. They have consistently sponsored some of the world’s most visionary creative conferences and events, including An Event Apart and Future of Web Design. They also develop their products with designers in mind. For instance, Media Temple’s control panel, the AccountCenter, looks well-crafted, but also feels intuitive, making it easy to install apps, add new domains, and manage your databases. It makes sense why DesignMag hosts with Media Temple– it’s a perfect fit.
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Go ahead and check it out yourself. We recommend you take a look at what Media Temple has to offer. Visit Media Temple now and get 20% off your hosting plan for life.