Comments on: Foundations of Customer Service for Freelance Designers

By: lv

lv — Wed, 04 Aug 2010 07:31:47 +0000

good job

By: Steve

Steve — Sun, 10 Jan 2010 16:19:32 +0000

Good list Steven.

By my 2nd freelance job, I learned how important #1 and #2 are, and they were raving about me by the time the site went live.

By: Steven Snell

Steven Snell — Sat, 09 Jan 2010 14:03:53 +0000

Justin,
Good point. Thanks!

Badger,
Yeah, I would agree with you that prior customer service is not necessary and can be learned. As someone who never worked in customer service though I could see where it would be helpful. Generally it’s just treating clients the way you would like to be treated in their shoes, while of course still respecting yourself and your own time.

Bert,
Thanks for your feedback. The article was written based on my own experience, so it’s always good to hear that someone else agrees with me based on their experience.

By: Stephan

Stephan — Sat, 09 Jan 2010 11:52:29 +0000

Very useful article THANKS

By: Ivan Mišić

Ivan Mišić — Fri, 08 Jan 2010 22:45:32 +0000

awesome article, great tips, bookmarked

By: Ashley

Ashley — Fri, 08 Jan 2010 21:23:02 +0000

I definitely agree with everything you said the in the article. Great tips! Especially the one about a timely support response. I cannot stress how important that is to helping close a deal or make your customers happy!

By: Freelance Friday - Your Ideal Project Profile, New Years Resolutions & More | Kristi Hines

Fri, 08 Jan 2010 21:17:54 +0000

[...] Foundation of customer service for freelance designers [...]

By: Bert Jackson

Bert Jackson — Fri, 08 Jan 2010 20:29:20 +0000

After running a small firm/freelance agency for 15 years I can affirm these are so true. Especially number one. The top complaint I would get about other providers from clients was lack of callbacks. And even though I try, I have had complaints from clients about lack of accessibility. It is a razor’s edge to walk.

This is a solid list. Thanks so much for sharing.

By: Foundations of Customer Service for Freelance Designers

Foundations of Customer Service for Freelance Designers — Fri, 08 Jan 2010 17:44:22 +0000

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By: Foundations of Customer Service for Freelance Designers: - ma-idesign

Foundations of Customer Service for Freelance Designers: - ma-idesign — Fri, 08 Jan 2010 17:23:45 +0000

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