At DesignMag all of our revenue comes from our website. If the website is not running a peak performance there are all sorts of problems that arise. We have found that slower page speed can hurt organic search among other things. There are lots of performance metrics you can use to measure how you are doing on the hosting front. We like to use reports like page speed, yslow, and Google Webmaster Tools.
For years we hosted with another provider. They gave us good support and our site stayed up a majority of the time. Over the last year we have been exploring better hosting options. We finally landed on WPEngine.
I personally couldn’t be happier about the decision. One of the error logs that I have monitored for years always sent truncated responses to search bots. I’ve always felt that those truncated responses were a problem. For over a year when the site was busy the truncated responses would begin. We tried all sorts of things to fix the issue.
Once we made the decision to move to WPEngine I wondered what would happen. The results were amazing. We went from 4-16% truncated response rate to ZERO. See the image below to that shows our previous provider and now WPEngine
There’s more to it than just really fast servers. Here are some of the many reasons why we’ve stood by (mt) WP Engine as our web hosting provider, and why you should too.
1) They never close.
The lights are never off at WP Engine. It is a true 24/7/365 company, offering award-winning 24/7 live support via chat, Twitter, and phone.
2) They answer the phone, and they answer it fast.
In our experience, response times at Media Temple have been lightning-fast. The average hold time for phone support has been around 4 minutes. In addition to phone, ticket, and Live Chat support, you can reach a customer support agent via (mt)’s Twitter channel and receive quality support in less than 1 minute.
3) They’ve been around since 1998.
WP Engine has been in the web hosting business for over 15 years, which means the folks at (mt) they know what they’re doing, and they aren’t going anywhere. When it comes to maintaining your online business or digital presence, you can never skimp on longevity and experience.
4) They hire amazing employees.
The interview process for support agents consists of an on-site, 2-hour competency test. At WPE, you aren’t being serviced by an anonymous, outsourced agent. Rather, you feel like you are being taken care of by living, breathing human beings. When we moved the entire DesignMag network over their Cloud Tech engineers called me a few times to go over some details. They were extremely thorough and also had people skills, which is always a plus. 🙂
5) Premium support and beyond
Cloud Tech gives you server engineers at your fingertips 24 hours a day. Shortly after the migration I was working on setting up a dev site for a project we are working on. I got confused about the best way to do it. I called over and was connected to Jeff Uberstine. Not only did he give me some great advice about how to handle but he offered to go ahead and set it up for me. This was a breath of fresh air and allowed me to focus on more important things for my business.
6) They’re affordable.
When you add up all of the features, WPEngine offers more value than any other competitor in the hosting space. Sometimes you have to look beyond the sticker price and consider the things that really matter, like quality, uptime, support, and feature richness. There is a cost to cheap web hosting — don’t let it burn you. Quick tip: when purchasing hosting, looking for hosting coupons / discounts, for example, wpengine has 50% off coupon.
Go ahead and check it out yourself. We recommend you take a look at what WPE has to offer.